Refund policy

Last updated: October 10, 2026

At Maple Camera, we stand behind the quality of our equipment. We also understand that sometimes a return is necessary. Please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items purchased through maplecameraco.com, unless otherwise stated at the time of sale.

To be eligible for a return:

  • The item must be returned in the same condition as received
  • All original accessories, components, and packaging (if included) must be returned
  • The item must not show signs of misuse, damage, or alteration after delivery

Items sold “as-is,” “for parts,” or “for spares/repairs” are not eligible for return unless required by applicable law.

We do not offer exchanges. To purchase a different item, request an eligible return for a refund and place a new order. This does not limit repair or replacement remedies for faulty items or covered warranty claims.

2. Buyer’s Remorse / Change-of-Mind Returns

If you are returning an item because you changed your mind, ordered incorrectly, or no longer want the item:

  • Returns must be requested within 30 days of delivery
  • Buyer is responsible for return shipping costs. Original outbound shipping charges are not refunded for change-of-mind returns.
  • The item must be securely packaged and shipped with tracking
  • Any loss in value due to damage, missing components, or misuse may result in a partial refund or denial of the return
  • Refunds will be issued to the original payment method after inspection of the returned item.

3. Defective or Not-As-Described Items

If your item is defective, fails under normal use, or is significantly not as described, please contact us as soon as possible.

Depending on the situation, Maple Camera may:

  • Repair the item
  • Replace it with an equivalent item
  • Or issue a full or partial refund

For faulty or not-as-described items reported within 30 days of delivery, Maple Camera pays return shipping and provides a prepaid return label. Contact us before sending the item.
Eligible website purchases also have a 90-day limited warranty from the invoice date. This is separate from the 30-day return window. For apparently valid warranty claims, we provide a prepaid return label. If the claim is approved, we cover shipping back to you if we repair or replace the item; we usually resolve approved claims with a refund. If inspection finds the claim is not covered, you pay shipping back to you if you want the item returned.
eBay orders are handled under eBay’s Money Back Guarantee and the terms of the original listing. The website’s 90-day limited warranty does not apply to new eBay purchases.

4. How to Request a Return

To request a return:

  • Contact us through your order page or email us at support@maplecameraco.com
  • Include your order number and reason for return
  • We will provide return instructions and, if applicable, a return authorization

Returns sent without prior approval may be refused.

5. Refund Processing

  • Refunds are issued after the returned item is received and inspected
  • Original outbound shipping charges are not refunded for change-of-mind returns. This exclusion does not apply to faulty or not-as-described returns or where a refund is required by law
  • Refunds are processed to the original payment method
  • We inspect returned items and process approved refunds within 4 business days of receiving the return. Your bank or payment provider may take additional time to post the refund.

6. Additional Notes

  • Buyer is responsible for return shipping costs on buyer’s remorse returns
  • We recommend using a tracked and insured shipping method
  • Maple Camera is not responsible for items lost or damaged in return transit
  • This return policy does not limit or replace any rights you may have under applicable consumer protection laws or any warranty or return terms promised at the time of an earlier purchase.

7. Contact Us

Maple Camera
Email: support@maplecameraco.com